Getting a CRM education...
One of the points I made in a recent post on CRM requirements specification, was the part that education plays in CRM requirements gathering. In brief, the more people understand about the use of CRM technology, the better their contribution to the requirements gathering process.
Amazon and Pownce Shut Down APIs
Amazon has announced that they will no longer be supporting the Alexa Web Search API. This web service has been in operation since December 2005 and offered developers access to Alexa's underlying search engine. Note, this search API is different...
Read more about Amazon and Pownce Shut Down APIs...Search for "me" on Google
It's no secret that from time to time many of us have searched on Google for our name or someone else's. When searching for yourself to see what others would find, results can be varied and aren't always what you want people to see — whether it's...
Read more about Search for "me" on Google...You've come a long way...
CPA Technology Advisor just completed their 2008 reviews of leading mid-market financial management and accounting applications and I'm pleased to report that Intacct earned a perfect score and a five-star rating. Intacct received perfect 5.0...
Read more about You've come a long way......Microsoft Dynamics CRM
Microsoft Dynamics CRM provides "instant-on" access to businesses that want a full-featured CRM solution with no IT infrastructure investment or setup required. Businesses can learn more about Microsoft's strategy for delivering next-generation CRM...
Read more about Microsoft Dynamics CRM...CRM and improving order fulfillment...
As I’ve touched on in previous posts, the art of getting value out of CRM is to embed key business processes within the technology. While a lot of attention gets paid to sales and marketing processes, ‘downstream’ areas, such as order fulfilment,...
Read more about CRM and improving order fulfillment......Google Homepage - The Future Face of SaaS?
Software as a Service (SaaS) continues to gain momentum in the enterprise and is on its way to becoming a $20B market by 2011 (industry estimates from CSFB and Tripletree). Google, with its “iGoogle” homepage, provides enterprises a single view...
Read more about Google Homepage - The Future Face of SaaS?...